Terms and conditions

General purchase terms for consumers

 

1.  General

1.1 These terms and conditions (the “Terms”) apply between Grega Kalan.sp, corporate MOSAIC LAMP KIT and consumers who place an order from us via www.mosaic-lampkit.com. These Terms are specifically for consumers who purchase products from us via the Website.

1.2 Along with the Terms, MOSAIC LAMP KIT’S privacy policy, which can be found here, also applies. This policy outlines how we handle your personal data when you make a purchase from us.

1.3 We reserve the right to make changes to these Terms at any time. However, the version of the Terms that you agree to at the time of your purchase will apply to that specific purchase. Any changes will be reflected in the most recently published version of the Terms on the Website. These changes will become effective upon acceptance of the Terms, which occurs when you make a new purchase.

 

2.  Order and conclusion of contract

2.1 Once you have completed your purchase on the Website, we will send you an order confirmation via email as soon as possible. Purchase agreements are only finalized when we confirm the order in writing and you receive the order confirmation via email. We recommend saving the order confirmation for any future interactions with customer service.

2.2 We retain the right to reject an order if incorrect information is provided or if the order cannot be fulfilled due to reasons such as out-of-stock items.

 

3.  Product information

 3.1 We reserve the right for final sales of products as well as any errors in images or descriptions on the Website, in advertisements, or other promotional material. MOSAIC LAMP KIT may correct errors, update information on the Website, and make product improvements as necessary.

3.2 Images of products on the Website, in advertisements, and other promotional material are for illustrative purposes only and may not fully represent the product's features, origin, or warranty. MOSAIC LAMP KIT is not responsible for third-party information on the Website.

3.3 All content on the Website is protected by copyright. Product names, logos, and other trademarks may also be protected. Copying or using this content without prior written consent from MOSAIC LAMP KIT or its licensor is prohibited.

 

4.  Prices and payment

4.1 The prices listed on the Website at the time of ordering will apply to your purchase, unless explicitly stated otherwise. All prices are in EUR and include current VAT for EU orders. Additional charges for payment and shipping are listed separately. The total order price will be displayed before completion and in the order confirmation.

4.2 While we strive for accurate pricing on the Website, typographical errors may occur. We are not bound by incorrect prices that you may have noticed. If a price discrepancy is identified, we will notify you and await approval of the corrected price before finalizing the order.

 

5.  Promotions, discount codes, and other offers

5.1 Periodically, MOSAIC LAMP KIT may run promotions, offer discount codes, or other deals for specific products (“Offers”). These Offers will be valid for a specified period or while supplies last. These Terms will apply unless stated otherwise.

5.2 Offers cannot be combined with other discounts unless expressly mentioned. Upon the conclusion or cancellation of an Offer, these Terms will apply to products previously included in the Offer.

 

6.  Delivery

 6.1 Products will be delivered based on your chosen delivery option. Information regarding available delivery options can be found on the Website. Please note that certain restrictions may apply.

6.2 Shipping costs will be added to the order unless stated otherwise.

6.3 Delivery times may vary based on the chosen option. Expected delivery times are displayed on the Website during ordering and in the order confirmation.

6.4 Unless otherwise agreed, orders will be delivered within 30 days from our written confirmation. Please be aware that delivery times are approximate and may vary.

6.5 Prior to delivery, you will receive a notification regarding the pick-up or receipt time for your order. It is your responsibility to receive the order within the specified timeframe. Unclaimed orders may incur a handling fee and return shipping cost.

 

7.  Right of withdrawal

7.1 You have the right to withdraw from the contract within 14 days, except in certain situations. To exercise this right, you must notify us within 14 days of receiving the product.

7.2 You may open the packaging and inspect the product to determine your satisfaction. Excessive handling leading to reduced value may result in a deduction from your refund.

7.3 Some products are not eligible for withdrawal, such as customized goods.

7.4 To exercise your right of withdrawal, contact our customer service with relevant details.

7.5 Return the goods within 14 days of notifying us. You are responsible for the product until it is received by us. Return shipping costs are your responsibility unless stated otherwise.

7.6 Upon withdrawal, you will be reimbursed within 14 days. Refunds will be processed using the original payment method.

 

8.  Complaints

8.1 You have one month to file a complaint from receiving the product. Contact us as soon as an issue is discovered. Timely complaints are necessary for valid resolution.

8.2 Upon receiving a damaged product, report it to us promptly.

8.3 Contact our customer service for instructions on returning incorrect products. You are responsible for the product's condition until it reaches us. Returned items must be in original packaging and well-packaged.

8.4 Valid complaints will be addressed according to applicable laws. We reserve the right to reject complaints that do not meet legal standards.

 

9.  Force Majeure

  • Uncontrollable circumstances may exempt us from fulfilling obligations. Understand that legal consumer protection laws apply even in such cases.

 

10. Other

10.1 For inquiries or concerns regarding complaints, withdrawal rights, or any other order-related questions, contact us via email at: info@mosaic-lamp-kit.com

10.2 If you have a complaint, you can utilize the EU’s online platform for dispute resolution at http://ec.europa.eu/consumers/odr.

 

 

Privacy Policy

We recognize the importance of transparency in how we handle your data. This Privacy Policy explains why and how we collect, store, process, and share your personal data. We are committed to being open about our use of your personal data and your rights related to it. If you have questions about this Privacy Policy or your rights, please reach out to us.

  • Data Collection We collect personal data directly from you, including your name, email address, phone number, address, purchase history, payment information, and customer service interactions.

 

  • Data Sharing We do not sell your personal data to third parties. However, we may share your data with necessary entities to provide services, such as order processing, payment processing, and fraud prevention.

 

  • Data and International Transfers We do not transfer your personal data outside of Europe.

 

  • Security and Data Retention We take data security seriously and have implemented measures to protect your information. We retain your data only as long as necessary for the services provided to you. We may keep some information for legal or regulatory compliance purposes.

 

  • Your Rights You have rights concerning your personal data, including access, correction, deletion, and data portability. You can also object to certain data processing activities. For any inquiries or requests regarding your rights, contact us.

 

 

Cookies Policy

We use cookies on our websites to enhance user experience and enable certain functionalities. Cookies are small text files stored on your computer. We use session cookies for temporary use and long-term cookies for recognizing users on subsequent visits.